Stagebox Uniform – Terms of Service

These Terms of Service apply to purchases made through the Stagebox Uniform online store. By placing an order with us, you agree to the terms set out below.

1. About Us

The Stagebox Uniform store supplies official Stagebox uniform and related merchandise to Stagebox members and customers.

If you have any questions about an order, please contact:

Email: contact@stagebox.uk

2. Our Products

We aim to display our products, colours, sizing and descriptions as accurately as possible. Please be aware that colours and appearance may vary slightly depending on your device or screen settings.

Many Stagebox uniform garments are made to order. Production and delivery times may therefore vary.

Customers are responsible for checking product details and selecting the appropriate size before placing an order.

3. Orders

When you place an order, you will receive an order confirmation using the contact details provided at checkout.

Your order is accepted once payment has been successfully processed and we have confirmed your order.

We reserve the right to cancel or refuse an order where:

• a product is unavailable;
• there has been an error in the product description or price;
• payment cannot be authorised; or
• we reasonably suspect fraudulent or unauthorised activity.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

4. Prices and Payment

All prices displayed on the Stagebox Uniform store are shown in GBP (£).

Shipping charges are calculated separately at checkout and will be displayed before you complete your purchase.

Payment must be made using one of the payment methods available through our online checkout.

5. Shipping and Delivery

UK shipping is calculated according to the weight of your order, with shipping currently starting from £3.50.

Shipping to selected European destinations currently starts from £15.00.

The applicable shipping charge and estimated delivery timeframe will be displayed at checkout.

Orders sent outside mainland UK, including orders to the Republic of Ireland where applicable, may be subject to customs duties, taxes or import charges. These charges are the responsibility of the customer.

Please refer to our Shipping Policy for full information regarding delivery, shipping charges and potential delays.

6. Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Once an order has been dispatched, we may not be able to amend the delivery address.

Where available, tracking information will be provided by email once your order has been dispatched.

Estimated delivery dates are provided as a guide and are not guaranteed. Delivery may occasionally be affected by production schedules, courier delays or other circumstances outside our reasonable control.

7. Returns, Faults and Incorrect Items

Please inspect your order when it arrives.

If an item is faulty, damaged or you have received an incorrect item, please contact us as soon as possible so that we can investigate and arrange an appropriate resolution.

Returns must be made in accordance with our Returns and Refund Policy, including any instructions regarding contacting Stagebox and returning the relevant items.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

8. Made-to-Order Products

Some Stagebox Uniform products may be produced specifically following an order.

Where a product has been made to a customer's individual specifications, personalised or otherwise qualifies for an exemption from statutory cancellation rights, cancellation or change-of-mind returns may not be available.

This does not affect your legal rights where an item is faulty, damaged, incorrectly supplied or otherwise not as described.

Please refer to our Returns and Refund Policy for further information.

9. Product Availability

All products are subject to availability.

We may occasionally need to withdraw a product, change its specification or cancel an order if we are unable to fulfil it.

Where we are unable to fulfil an order that has already been paid for, we will issue a refund for the affected item or order.

10. Discount Codes and Promotions

From time to time, Stagebox may offer promotional codes or discounts.

Unless otherwise stated, promotional codes:

• cannot be exchanged for cash;
• cannot be used retrospectively on previous orders; and
• may be withdrawn or amended at our discretion.

Additional terms may apply to individual promotions.

11. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Stagebox will not be responsible for losses that were not reasonably foreseeable when an order was placed or for losses arising from circumstances outside our reasonable control.

These Terms do not affect your statutory consumer rights.

12. Privacy

Personal information provided when placing an order will be handled in accordance with the Stagebox Privacy Policy.

Information may also be shared with service providers where necessary to process payments, fulfil orders and arrange delivery.

13. Changes to These Terms

We may update these Terms of Service occasionally to reflect changes to our store, products, services or legal requirements.

The Terms applicable to your purchase will be those in force at the time your order is placed.

14. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you will also retain any mandatory rights available to you under the laws applicable where you live.

15. Contact Us

For questions regarding the Stagebox Uniform store, an order or these Terms, please contact:

Stagebox
Email: contact@stagebox.uk

For information relating specifically to shipping, returns or refunds, please refer to the relevant policies available through the Stagebox Uniform store.