Refund policy
Stagebox Uniform Returns & Refund Policy
At Stagebox, all uniform garments are placed to order by a 3rd party. For this reason, we are unable to accept returns or offer refunds for items ordered in the incorrect size, changes of mind, or items that are no longer required.
Returns
If your item arrives damaged or faulty, incorrectly supplied, or in a different size to the size ordered, please contact us within 7 days of receiving your order by emailing contact@stagebox.uk.
To begin a return, please contact contact@stagebox.uk. If your return is eligible, we will provide instructions on how to return your item.
Returns should be sent to:
Stagebox Uniform
Unit 1 & 2
Hutton Street
Blackburn
BB1 3BY
Items returned without first contacting us and receiving return instructions may not be accepted.
Damages and Incorrect Items
Please inspect your order as soon as it arrives. If your order is defective, damaged, or you have received the wrong item or an incorrect size from that which you ordered, please notify us within 7 days of delivery so we can investigate and resolve the issue as quickly as possible.
Depending on the circumstances, we may ask for photographs before arranging a replacement or refund.
Non-Returnable Items
As all Stagebox uniform is made to order, we cannot accept returns or exchanges for:
• Incorrect sizes selected when ordering
• Change of mind
• Items that have been worn, washed or altered
• Items returned more than 7 days after delivery
Exchanges
We only offer exchanges where the garment is faulty or where the incorrect item or incorrect size was supplied by Stagebox. We are unable to exchange garments where an incorrect size was selected at the time of ordering.
European Union 14-Day Cooling-Off Period
Where applicable under consumer law, customers within the European Union may have statutory cancellation rights. However, as Stagebox uniform is produced to order, many items may be exempt from the standard 14-day cancellation right where they are made to a customer's specification or are otherwise personalised. This does not affect your statutory rights.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund or replacement has been approved.
Where a refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your refund was approved, please contact us at contact@stagebox.uk.
Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.